CUSTOMER CARE - SHIPPING & RETURNS
We will interact with our customers in a courteous and professional manner.
We will listen effectively to our customers’ requests and promptly take the necessary actions to assist them. We will keep our customers informed of unexpected delays in service.
We will inform our customers of normal process time, when they can expect completion and any delays that may arise in the process.
We will touch base with our customers to update them as to where we are in the process.
We will respond to website questions/requests within 24 hours during normal business hours.
We will finish our encounters with our customers in a courteous and professional way.
Our ceramics are individual and unique. If you are unsure of your choice, contact us and we we send you more photos of your piece as we do not offer exchanges should you decide that you do not like the piece you chose.
Whilst all care is taken to deliver products in a safe and secure package accidents do
happen and it is at the discretion of the management of Fusion
Handmade Ceramics as to whether damaged goods are replaced with or without charge.
PRIVACY & SAFETY
Credit / Debit Cards -
We accept credit cards and Debit cards through our secure Square facility
PAYPAL - Credit / Debit Cards
We accept payments through PayPal direct from your PayPal account or you do not need a PayPal account to use a credit card, PayPal allows you to input your card details and then uses secure encryption which is backed by Paypals' terms and conditions which protects and guarantees your transaction
Offline Payments - Direct Bank Deposits
Our bank account details are supplied at check-out should you require a bank deposit procedure.